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Platform
Mobile
Deployment Model
Cloud, Premises, Hosted, Hybrid
Region
Asia Pacific, Europe, Latin America, North America
Geographic Availability
Might require local partner for SMS delivery. Please consult with Aspect Sales for more information.

Product/Services Needed

- Requires Voxeo CXP for management of application logic

Optional
- Aspect SMS
- SMS Hub for Aspect Unified IP

Created By
Aspect

Aspect® Text Self-Service gives customers a multi-lingual, natural language, self-service interface using 2-way SMS or USSD text applications, also referred to as Interactive Text Response, with agent backup where needed.


Aspect Text Self-Service gives customers a natural language, self-service interface using 2-way SMS text applications. The customer can receive a proactive text message if a business rule requires customer outreach, or they can initiate a conversation themselves by sending a text.  

If the customer needs live service, the conversation can be seamlessly routed to a representative, continuing the conversation on SMS or taking it to the phone channel. This moves activities like confirming appointments or checking the status of an order away from the phone channel, towards the cheaper and more convenient text channel.

Typical dialog flow of a Social Self-Service interaction

Typical dialog flow of a Social Self-Service interaction

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