Innovation Exchange

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Desktop, Browser-based
Deployment Model
Premises, Hosted, Hybrid
Europe, North America
Geographic Availability
Currently available in North America and Europe.

Product/Services Needed

- Aspect Quality Management 3.5 or above
- .Net Framework 4.0 (or above) Full Profile

Created By

Ensure you are always in compliance with important contact center regulations by utilizing Aspect® SecureAgent to effectively capture both your voice and screen contact center recordings as well as gain a more in depth understanding of your customer base.

With the increase of business rules that govern certain contact center activities, it is becoming more important to ensure that you are always up to date and compliant with regulations such as PCI Data Security Standards (PCI DSS) and HIPAA standards.  It is also equally important to adapt to the ever changing needs of customers and uncover any opportunities for you to enhance your customer’s experience.

Aspect SecureAgent can accomplish these needs using configurable business rules that you define and constantly monitoring the sensitive applications your agents use on a daily basis.

Aspect SecureAgent

Aspect SecureAgent


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Europe, North America Workforce optimization Desktop, Browser-based Premises, Hosted, Hybrid