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Platform
Mobile
Deployment Model
Cloud, Hosted
Industry
Retail Banking, Mortgage Lending, Brokerage Industry, Insurance, Healthcare Providers, Healthcare Payers, Retail, Utilities, Mobile Providers, Telecommunications, Transportation, Travel and Hospitality, Education, Government
Business Usage
Customer service, Sales
Region
North America

Product/Services Needed

- Aspect CXP Pro

- SMS Gateway

Created By
Aspect

An option to get connected with the right customer service agent by sending “Call me” as an SMS text message to the same toll-free number customers would otherwise call.


Aspect CallMe is a new spin of the idea of a callback to reduce the time spent on the phone waiting to get connected to the right agent. With CallMe, customers can send “Call me” as a text message to the same toll- free number (1-800, 1-866) they would otherwise call. Rather than interacting with an IVR, they are interacting with an ITR application: Interactive Text Response. Within a few seconds, the system will ask about the purpose of the call, thereby essentially doing the job of the call routing IVR (the system that has the caller select from a menu of options). Rather than navigating through menu items, the system can understand natural language.

Aspect CallMe Sample Interaction

Aspect CallMe Sample Interaction

Related Apps

Get More Information

North America Interaction management Mobile Cloud, Hosted Retail Banking, Mortgage Lending, Brokerage Industry, Insurance, Healthcare Providers, Healthcare Payers, Retail, Utilities, Mobile Providers, Telecommunications, Transportation, Travel and Hospitality, Education, Government Customer service, Sales