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Deployment Model
Cloud, Premises, Hybrid
Asia Pacific, Europe, Latin America, North America

Product/Services Needed

- Aspect Unified IP

Created By
AMC Technology

Easily connect your Contact Center and CRM from premise to cloud. AMC Technology’s DaVinci platform provides pre-built apps for integrating Aspect Contact Centers with leading business applications such as Salesforce, Microsoft Dynamics, SAP, Oracle Siebel and Oracle Engagement Cloud. Businesses can improve call management by enabling full telephony functionality for their CRM desktops adding contextual call controls, caller identification and automatic screen population. With DaVinci’s open framework digital channels for SMS and Chat can also be added providing agents an embedded single pane of glass user experience.

AMC’s DaVinci Platform is a cloud based framework with pre-built, certified apps to integrate CRM applications with CTI communication platforms, allowing users to leverage AMC's robust business application and multi-channel framework across the enterprise. Contact Center agents and knowledge workers can place, receive, transfer and conference customer interactions with full, real-time access to customer information. Screen Pop is enabled through DaVinci’s ability to transfer data from the CTI into an instant, convenient display of customer information in the CRM application. Mobile agents now have real-time access to customer data, record updates, and synchronizations with the database. DaVinci also provides a corporate-wide platform for supporting business process enabled communication across voice, chat, email, and even social networking systems.

DaVinci Agent User Interface (UI)

DaVinci Agent User Interface (UI)
Asia Pacific, Global, Europe, Latin America, North America Interaction management,Workforce optimization Browser-based Cloud, Premises, Hybrid