Enhance the Student Experience and be Proactive throughout the Student Journey through Unified Communications and Self Service Applications

Higher education institutions have numerous student engagement points that span across the entire student journey from enrollment to graduation. This can pose many challenges when it comes to implementing recruitment and retention strategies. Today’s students want immediate access to information, instant turn around on their inquiries, and the ability to serve themselves.

Key Capabilities

  • Consistent Omni-Channel Experience: Enhance the student experience by communicating important information to students and creating opportunities for two way interactions through any channel (voice response, SMS, chat, email, and social)
  • Proactive Student Engagement: Keep students informed through personalized notifications and updates about registration, class schedules, and school activities
  • Mobile Self-Service: Harness the power of mobile and disposable apps by giving on-the-go students access to important information and the ability to help themselves (manage class schedules, sign up for activities, or access student resources) through a secure environment whenever, and wherever they want
  • Mobile Applications: Equip campus police and security with applications that give them access to mission critical information so they can collaborate with other personnel to respond faster and keep students safe
  • Intelligent Routing: Ensure incoming student inquiries are handled by the best resource available and routed to the right department based on the nature of inquiry (finance, student affairs, or admissions)
  • Social Engagement: Communicate with prospective and current students through social media channels by providing information about campus life, admissions, student services, and school activities
  • Workforce Optimization: Manage and track representatives that service multiple departments, manage an influx of inquiries, monitor interactions, and manage communications across departments using analytics and workforce management software
  • Cloud Services: Create secure learning environments by giving students access to class resources, hold virtual study groups, and the ability to communicate with their peers through cloud-based solutions