Resources


     

Results 8 - 14 of about 86
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Speech Analytics Solutions for Banking and Finance Brochure

Speech analytics solutions can improve contact center efficiency and agent performance and satisfy customers and regulators, while increasing revenue.
Date: 15-08-2018       
Workforce Optimization, Aspect Engagement Analytics


University of Michigan Medical Center Case Study

Learn how the University of Michigan Medical Center improved their patient communication through Aspect’s Patient Engagement.
Date: 18-06-2018       
Contact Center


Ring Case Study

Learn how Ring improved their agent productivity and reduced shrinkage through with cloud-based, Aspect Via Workforce Management (WFM)
Date: 06-06-2018       
Workforce Optimization, Aspect Workforce Management, Aspect Via Platform


Intuit Case Study

Learn how Intuit improved their agent and customer experience through Aspect Workforce Management (WFM).
Date: 16-04-2018       
Workforce Optimization, Aspect Performance Management, Aspect Workforce Management


Valley Medical Center Case Study

Valley Medical Center experienced many positive patient impacts after deploying the full suite of Patient Engagement Solutions technology.
Date: 12-01-2017       
Contact Center, Aspect Workforce Management


Discovering Emerging Trends in Data White Paper

Speech analytics is a powerful tool, but you are missing significant value if you have to rely on existing knowledge to identify new trends that might be appearing in your data. Learn how Aspect Engagement Analytics reveals valuable new insights completely organically.
Date: 09-01-2017       
Workforce Optimization, Aspect Quality Management


VIPDesk Case Study

Provider of U.S.-based customer service for luxury brands delivers omni-channel support through the Aspect Cloud.
Date: 30-06-2016       
Workforce Optimization


Results 8 - 14 of about 86
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