Our Approach

THE COMMUNITY of Aspect Professional Services helps you take your customer experiences to the next level by turning your technology investments into powerful enterprise business solutions that ensure your business seamlessly aligns people, processes and data sources. We build seamlessly connected, best-in-class solutions for some of the world’s leading brands, who rely on us to deliver remarkable experiences for their customers.

Recent Blog Posts

What You Need to Know About Our Latest CX Study

Every year, we release the Aspect Consumer Experience Index to study the ways in which customer experience is evolving, and what contact centers are doing to keep up. We’ve just released our latest findings, which you can see in full by... Read More

Olympic-Sized Tips for Gold Medal Customer Service

With the 2018 Winter Olympics now underway in Pyeongchang, South Korea, the world watches in collective amazement to see the world’s best athletes come together to celebrate the time-honored athletic tradition. And while your skating... Read More

How We Built the Wine Bot Margot for Lidl

It was mid-July 2017 when I got an email from a sales colleague about a potential chatbot opportunity with a short window to respond. The prospective customer was the UK branch of supermarket chain Lidl. The Lidl digital marketing direct... Read More
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