The SHARE YOUR STORY platform has been especially built to showcase your journey and your relationship with Aspect.
You can share your experience of collaborating with Aspect, on the technology and the people.
Please spare a few minutes to answer these 3 questions:
How did the journey start?The challenges that led you to initiate a conversation with Aspect
How did Aspect help?Aspect solutions deployed and how they helped tackle your challenges
How has the journey been so far?Overall experience with Aspect, beyond the solutions
Aspect works closely with a wide range of industry leaders from various sectors. Some of the biggest names in the industry rely only on Aspect solutions.
Our clients have spoken, in media and in case studies. Here are their stories showcased. Go through them to understand what they have to say about their association with us.
Senior Vice President, Allianz Ayudhya
General Manager, Ascend Commerce
Deputy Chief Executive Officer, CAMS
Founder & CEO, Derby Group of Companies
Chief Information Officer, Easy Buy
EVP & Head of Solution Delivery, IndusInd Bank
Chandran Rama Muthy
CEO, Malindo Air
Head of Collections strategy and Support, Bank Mega
Dennis L. Matutina
Executive Vice President, Center Head – Channel Development, Union Bank of the Philippines
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“Allianz Ayudhya is committed to delivering excellent products and services to our customers and to provide unsurpassed security and protection for Thai Families. Moreover, we take our customer interaction very seriously and with Aspect I am happy and confident to have a strong contact center partner,” said Chaya Kuankid, Senior Vice President, Direct Marketing, Allianz Ayudhya. He further added, “With the new technology now implemented in our company, I am assured that our team and agents will be even more productive & efficient in serving all our customers. This will be a significant contributor to meeting our company target and goal within the desired timeframe. By partnering with Aspect, we can futureproof our operations, for example, with the capability already in place to engage with our customers across a broader range of channels in the future.”
“EASY BUY has been aware of the importance of the Call Center. It creates the customer satisfaction, customer engagement, and competitive advantage, which are the fundamental keys of EASY BUY’s success. To enhance the efficiency of performance, it is crucial to emphasize on the accuracy and flexibility of infrastructure management.” Said Chatchai Lertbuntanawong, Chief Information Officer of EASY BUY “The functions of Aspect Aspect® Unified IP® & Aspect® Workforce Management®.certainly meet EASY BUY’s objectives to improve our Call Center infrastructure the most with its fully-integrated solution.”
Darunporn Jirakitanusorn, General Manager of Ascend Commerce, shared that “Aspect’s flexible and comprehensive solution offers the promise to boost the growth of Ascend Commerce. We have begun the integration from 3 business units and have expanded across 5 business units now. Aspect has built a future roadmap to serve all our customers to provide an engaging experience across various communication channels.”
“With Aspect, our call centre operators have more control, allowing them to more effectively engage our Club Points Owners. We can see all activity within the Minor network, and managers can adjust operations accordingly. In addition, when a Club Points Owner calls, we know who they are, instantly seeing their account information, including their booking history, planned trips, and current number of Club Points. This helps us to streamline the user experience and provide better service.” said Maurizio Bisicky, Chief Operating Officer, Anantara Vacation Club
“The future with Aspect is very bright. Their platforms support a broad range of technologies that we can take advantage of. As they continue to develop customer engagement strategies, there is plenty of room to expand, grow and develop.”
“As part of our continuous effort to improve customers’ experience, we have deployed this technology to handle voice and email interactions at our customer care center based in Malaysia. We are pleased to have observed great improvement as we managed to handle all incoming calls and emails within the expected timeline. This is essential as our business grows rapidly and we care about our passengers,” said Chandran Rama Muthy, CEO of Malindo Air."
Anuj Kumar - Deputy Chief Executive Officer at CAMSLocation: India“Contact center technology ramp-up with Aspect is yet another testimony to our focus to provide world-class services to Mutual Fund investors by making continuous investments in superior technology. CAMS contact center service has grown manifold in Agent FTEs and client base and is becoming core to our business with expanding into out-bound campaign management. Aspect technology seamlessly met the complex integration requirements with our core Mutual Fund platform and will help bring improved efficiencies and capabilities to our service stack."
Aspect’s comprehensive portfolio uses the latest next-generation components that supports our business and meets our customers’ demands. By implementing Aspect, the Bank has successfully reduced the credit card cost of credit by improving our collection result along with business growth. This directly contributed to the overall profitability of the bank. With further plans to add additional features including best time to call, which will increase the contact rate and impact the number of collections and revenue, the Bank is looking forward to a long-term relationship including great support from Aspect and their local support partner eGlobal.
Aspect’s contact center technology is like a plug and pay solution. We were able to implement it in just a few months’ time.
Sundeep Malhotra - Chief Executive Officer at HomeShop18Location: India“In a services business like ours, customer satisfaction and call resolution for 100 percent of our customers is critical to our success. The UC application from Aspect has eliminated many of the challenges we were facing as an organization and has allowed us to provide a very consistent and seamless experience for our customers at much lower costs."
Ashok Kalyanpur - Founder & CEO of Derby Group of CompaniesLocation: UAE“We at Derby had very specific requirements from our technology partner. We were looking for a unified platform that allowed true blending of outbound and inbound calls with all modes of dialing vis-à-vis predictive, preview/time -preview, automatic, precision, blaster as well as manual. Further, we sought enterprise-wide visibility through centralized management and reporting across all components of the solution. We wanted a partner that could boast of sound business knowledge of collections operations, and Aspect fulfilled all the requirements"
Bader Anwahi - Chief Operating Officer at Global VillageLocation: UAE“At du, we are planning to take collection operations to the next level with the help of big data and analytics. This only can be achieved by having right platform which can only be provided by a well renowned company and we've found our answers in Aspect who come with rich and varied knowledge with multiple customers across the globe. We believe robust technology shall help us strike a balance between collections and customer experience. We are looking forward to strengthen our relationship with Aspect exploring other solutions within various domains in customer care"
Deepak Bhosale - Chief Manager, Systems at Asian Paints LimitedLocation: India“While we were researching different vendors and getting references, the best endorsement was given by customers using Aspect solution to organize their customer interactions. Since we wanted a cost-effective way to have several solutions in our contact center, Aspect was the right choice for us. We needed a little bit of everything, improved quality interactions, dealer interaction and high operational efficiency. With Aspect every piece fell into place smoothly."
Mridul Sharma - EVP & Head of Solution Delivery at IndusInd BankLocation: India“Aspect’s solution has helped us create a robust unified architecture giving us the advantage of convergence whereby the sum of the whole is greater than the sum of its parts i.e. the new unified architecture approach has been far more fruitful than the earlier siloed one. We are pleased with the performance of the solution and are currently exploring workforce productivity and social media offerings from Aspect, in context of the changing vectors of customer engagement."