Aspect Innovation Exchange: Ready-to-Implement, Customizable Applications for Your Contact Center

AMC Technology’s Contact Canvas^™ CRM integration solutions for Aspect contact centers provide packaged integration with leading business applications such as Salesforce, SAP, Oracle Siebel, Oracle Service Cloud, Oracle PeopleSoft and Microsoft Dynamics. Businesses can improve call management by enabling full CTI functionality for their CRM desktops by using Contact Canvas to add softphone controls, caller identification and automatic screen population.

Aspect^® Virtual Schedule Attendant empowers agents with the ability to quickly dial into the contact center and remotely alert administrative staff of schedule affecting changes such as tardiness, absence and personal days.

Ensure you are always in compliance with important contact center regulations by utilizing Aspect^® SecureAgent to effectively capture both your voice and screen contact center recordings as well as gain a more in depth understanding of your customer base.

Aspect^® HRIS Link allows for quick and cost effective ways to integrate Aspect Workforce Management with Human Resource Information Systems.

Aspect^® Workforce Mobile provides immediate access to your Aspect^® Workforce Management system directly from your smartphone. Contact center personnel can access critical information, send real-time notifications and process timely updates directly to the system, from any location.

Aspect^® Workforce Management Adherence Link provides automatic updating of employee schedules that streamlines processes and reduces overhead costs.

Aspect^® Workforce AI^™, allows customers to focus on their everyday business and removes administrative tasks, increases employee engagement and improves enterprise productivity. Harnessing hundreds of man years of contact center experience and pairing it up with today’s incredible technologies, Aspect Workforce AI is the intelligent assistant needed to have your business run the way you need it to.