Aspect Innovation Exchange: Ready-to-Implement, Customisable Applications for Your Contact Centre

Easily connect your Contact Centre and CRM from premise to cloud. AMC Technology’s DaVinci platform provides pre-built apps for integrating Aspect Contact Centres with leading business applications such as Salesforce, Microsoft Dynamics, SAP, Oracle Siebel and Oracle Service Cloud. Businesses can improve call management by enabling full telephony functionality for their CRM desktops adding contextual call controls, caller identification and automatic screen population. With DaVinci’s open framework digital channels for SMS and Chat can also be added providing agents an embedded single pane of glass user experience.

Aspect^® Virtual Schedule Attendant empowers agents with the ability to quickly dial into the contact centre and remotely alert administrative staff of schedule affecting changes such as tardiness, absence and personal days.

Ensure you are always in compliance with important contact centre regulations by utilising Aspect^® SecureAgent to effectively capture both your voice and screen contact centre recordings as well as gain a more in depth understanding of your customer base.

Aspect^® HRIS Link allows for quick and cost effective ways to integrate Aspect Workforce Management with Human Resource Information Systems.

Aspect^® Workforce Mobile provides immediate access to your Aspect^® Workforce Management system directly from your smartphone. Contact centre personnel can access critical information, send real-time notifications and process timely updates directly to the system, from any location.

Aspect^® Workforce Management Adherence Link provides automatic updating of employee schedules that streamlines processes and reduces overhead costs.