Order status and tracking is a major concern for your customers: allow them to do it their way and when they want without impacting your contact center staff in any way!
For any company who deals with order status and tracking, Aspect has built a solution to help customers find the status of their order with minimal interaction and in the channel of their choice. Less time spent entering data and looking for order status information leads to better customer engagement and happier customers.
This service can be a stand-alone offering or part of a larger self-service initiative and can integrate to your existing IVR or contact center solution.
The system can provide shipping dates, methods and even URLs to external tracking systems to ensure that your customers have the most up-to-date information any time they want. Customers can choose the channel of their choice (Voice or Text/SMS) and leverage a disposable mobile app as the interface should confidential information need to be entered or returned. Customers who initially contact the WISMO bot via one channel can seamlessly transition to another channel as this bot leverages the powers of the Aspect® CXP Pro™; & Aspect Via® CX Omni-channel platforms.
Respond to your customer’s inquiry with the speed and efficiency of this self-service bot. Provide them immediate responses to their pressing question about their purchases faster, cheaper and more simply than ever before.