Easily connect your contact centre and CRM from premise to cloud. AMC Technology’s DaVinci platform provides pre-built apps for integrating Aspect contact centres with leading business applications such as Salesforce, Microsoft Dynamics, SAP, Oracle Siebel and Oracle Engagement Cloud. Businesses can improve call management by enabling full telephony functionality for their CRM desktops adding contextual call controls, caller identiﬁcation and automatic screen population. With DaVinci’s open framework digital channels for SMS and Chat can also be added providing agents an embedded single pane of glass user experience.
AMC’s DaVinci Platform is a cloud based framework with pre-built, certified apps to integrate CRM applications with CTI communication platforms, allowing users to leverage AMC's robust business application and multi-channel framework across the enterprise. Contact Centre agents and knowledge workers can place, receive, transfer and conference customer interactions with full, real-time access to customer information. Screen Pop is enabled through DaVinci’s ability to transfer data from the CTI into an instant, convenient display of customer information in the CRM application. Mobile agents now have real-time access to customer data, record updates, and synchronisations with the database. DaVinci also provides a corporate-wide platform for supporting business process enabled communication across voice, chat, email, and even social networking systems.
DaVinci Agent User Interface (UI)