WELCOME

Innovation Exchange (IX) is a showcase for cutting edge mobile and cloud-based customer engagement applications.

CUSTOMERS

Enrich your Aspect solution with our ready-made add-on applications, customisable for your unique engagement scenarios.

PARTNERS

Deliver a suite of engagement solutions to meet every customer need by leveraging our world class software and add-on applications.

DEVELOPERS

Develop remarkable customer experience apps using Aspect’s award-winning platforms and APIs and offer them here.


Featured

Aspect® Visual IVR is a touch-controlled menu of interactive voice response (IVR) options for smartphone users that accompanies the purely audio-based IVR experience with visual data such as images and text, improving first-call resolution and reducing call times.

An option to get connected with the right customer service agent by sending “Call me” as an SMS text message to the same toll-free number customers would otherwise call.

Allow your customers to access answers to Frequently Asked Questions (FAQs) via what is increasingly their channel of choice: Text (SMS, Twitter, Facebook). Take the valuable information you have on your web site and IVR channels and provide it with the immediacy of SMS.

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Easily connect your contact centre and CRM from premise to cloud. AMC Technology’s DaVinci platform provides pre-built apps for integrating Aspect contact centres with leading business applications such as Salesforce, Microsoft Dynamics, SAP, Oracle Siebel and Oracle Engagement Cloud. Businesses can improve call management by enabling full telephony functionality for their CRM desktops adding contextual call controls, caller identification and automatic screen population. With DaVinci’s open framework digital channels for SMS and Chat can also be added providing agents an embedded single pane of glass user experience.

Aspect® InQueue offers IVR callers a callback option plus a link to a mobile web app via SMS to try self-service while waiting. If they are able to resolve their issue using the mobile app, the callback is cancelled. Otherwise, their position in the queue will be prioritised to reward them for having tried self-service.

Aspect® Text2IVR gives IVR callers the option to send alphanumeric text information that can present a challenge for automatic speech recognition, like names, addresses, and tracking IDs, via SMS during the call.

Newest

PCI DSS Compliance is a concern for almost all contact centers. Simplify and secure your contact center operations by automating this task with a highly intelligent bot!

Allow your customers to access answers to Frequently Asked Questions (FAQs) via what is increasingly their channel of choice: Text (SMS, Twitter, Facebook). Take the valuable information you have on your web site and IVR channels and provide it with the immediacy of SMS.

Professionally-recorded voice prompts for Aspect IVR and self-service solutions in any language or dialect. 

In-Call-Rescue makes it easy to replace hold-time with a call-back. As a cloud-based service, it is compatible with all platforms from Aspect as well as other vendors. Pure SaaS pricing makes it viable for call centres of all sizes.

CheckMate is a rich-featured software platform, which delivers high value functionality and flexibility to contact centres. The solution contributes to the overall improvement of operational performance and achievement of strategic goals of contact centres that deal with Collections, Telemarketing, Customer Service and other business processes.

Build campaigns to monitor patient wellness and more...