Customer Reviews

See What Our Customers Are Saying or Post a Review


THIRD PARTY REVIEW SITES  |  CASE STUDIES  |  SHARE PRODUCT ENHANCEMENT IDEAS

Want to know what other customers are saying about Aspect solutions? Or, willing to share your thoughts on your experience with our products on third party review sites? Check out the review site information below and the other options for providing feedback.

 

Third Party Review Sites – Read and Share Your Feedback

Find the product you are interested in below and click on the links to either browse current reviews or provide your own review (it only takes a few minutes!). See what other customers are saying, and add your voice to theirs by sharing what you like best about your Aspect solution(s) and where we can improve.

If you’re not familiar with Capterra/Software Advice/Get App, G2 Crowd or Gartner Peer Review site, see the descriptions of each below the table.

Aspect Product Capterra Reviews (click on images) G2Crowd Reviews Gartner Peer Reviews
Aspect Via™: Unified customer engagement platform with native call center, IVR and workforce management capabilities hosted in the Amazon Web Service (AWS) cloud. Browse or post reviews here Coming soon
Aspect® Workforce Management™: Forecast, schedule and track adherence of employee schedules to ensure the right number of people with the right skills at the right time. Browse or post reviews here Browse or post reviews here
Aspect® CXP Pro™: Self-service solutions for voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach. Browse or post reviews here Coming soon
Aspect® Unified IP®: Complete, software-based, unified platform that helps enterprise contact centers deliver remarkable customer experiences across every channel. Browse or post reviews here Browse or post reviews here
Aspect® Quality Management™: Evaluate quality of audio and screen interactions from the perspective of agent, supervisor, and customer with automated analytics. Browse or post reviews here Coming soon

Review Site Descriptions:

Capterra: owned by Gartner, Capterra is a leading digital marketplace for business software with more than 3 million visitors each month. Reviews submitted on Capterra will also appear on GetApp and Software Advice. To post a review here, you only need to answer 6 questions. Estimated time to complete: 5 minutes.

G2Crowd: backed and integrated with LinkedIn, G2Crowd has more than 250,000 technology reviews published and 1 million visitors per month. Posting a review on G2Crowd includes providing some detailed questions about product functionality that help users compare it to other solutions. They also require your LinkedIn log in credentials, so make sure to have those handy when submitting. Reviews can be attributed to you or posted anonymously. Estimated time to complete: 10 minutes.

Gartner Peer Reviews: this site is hosted by Gartner and includes detailed questions on the pros and cons of a solution, features and functionality, time to implement and more. Reviews are assessed and verified by Gartner before being published which can take up to 1 week to appear online. All reviews appear as anonymous on the site. Estimated time to complete: 10 to 20 minutes.

 

Over 2,000 Happy Customers – Case Studies & Testimonials

Want to read about other customers’ experiences using Aspect solutions? Enjoy the stories below and explore others in our Case Studies Library.

Trupanion logo

Solution: Aspect Via™
Industry: Insurance

“It’s essential that our contact center technology continues to evolve to meet the changing needs of our customers. Our investment in Aspect Via provides our pet owners the ability to engage with us on their preferred contact channel, whether it be voice, email, chat or SMS. Plus, Aspect Via’s sleek agent desktop provides our contact center employees with a far more intuitive and engaging agent experience, which allows for faster and more informed decisions when engaging with our pet owners.”

Ian Moffat, Chief Operating Officer, Trupanion

Solution: Aspect® Workforce Management™
Industry: Banking/finance

“I’ve used Aspect Workforce Management for years and when it came time to upgrade our old system, I knew that Aspect would help us meet the requirements of our contact center, reduce our costs and deliver advanced reporting.”

Isabel De Almeida, VP, Workforce Operations at Citizens Financial Group

Solution: Aspect® CXP Pro™
Industry: Insurance

The General chose Aspect CXP to build a sophisticated, streamlined, and efficient Interactive Voice Response (IVR) experience for their customers. For those customers opting in, they supplemented voice with automated proactive SMS-based payment and renewal reminders.

“We are opting in about 80 customers a day to our SMS program through our IVR – our completion rate as defined as those entering the IVR to complete a task is over 60%.”

Terry Blankenship, AVP of The General

Solution: Aspect® Unified IP®
Industry: Retail

“The capabilities of Aspect’s technology allow us to create more complex outbound campaigns and requirements for our business that other technologies do not give us.”

Glen Thies, Director, Central Pharmacy Services at CVS/pharmacy

Solution: Aspect® Quality Management™
Industry: Telecom

RCN, a top ten broadband provider, uses Aspect Quality Management, combined with Aspect Performance Management and Aspect Workforce Management to improve every agent/customer interaction.

Aspect Quality Management has allowed RCN to view what areas of the call need to be improved upon by identifying common deficiencies among most of the call center agents. As a result, recurrent training efforts are more effective and are focused on driving quality.

 

Share Product Enhancement Ideas

Want to submit a specific product idea to Aspect Product Management, vote on ideas proposed by other users, connect with other Aspect customers, or participate in Aspect discussion boards? Visit the Aspect Community Idea Space - log in to the Aspect Community and go to the Idea Space to join the conversation.

Aspect Community Idea Space
 
 
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