Third Party Review Sites – Read and Share Your Feedback
Find the product you are interested in below and click on the links to either browse current reviews or provide your own review (it only takes a few minutes!). See what other customers are saying, and add your voice to theirs by sharing what you like best about your Aspect solution(s) and where we can improve.
If you’re not familiar with Capterra/Software Advice/Get App, G2 Crowd or Gartner Peer Review site, see the descriptions of each below the table.
| Aspect Product |
Capterra Reviews (click on images) |
G2Crowd Reviews |
Gartner Peer Reviews |
| Aspect Via®: Unified customer engagement platform with native call centre, IVR and workforce management capabilities hosted in the Amazon Web Service (AWS) cloud. |
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Coming soon |
| Aspect® Workforce Management™: Forecast, schedule and track adherence of employee schedules to ensure the right number of people with the right skills at the right time. |
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Browse or post reviews here |
| Aspect® CXP Pro™: Self-service solutions for voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach. |
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Coming soon |
| Aspect® Unified IP®: Complete, software-based, unified platform that helps enterprise contact centres deliver remarkable customer experiences across every channel. |
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Browse or post reviews here |
| Aspect® Quality Management™: Evaluate quality of audio and screen interactions from the perspective of agent, supervisor, and customer with automated analytics. |
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Coming soon |
Review Site Descriptions:
Capterra: owned by Gartner, Capterra is a leading digital marketplace for business software with more than 3 million visitors each month. Reviews submitted on Capterra will also appear on GetApp and Software Advice. To post a review here, you only need to answer 6 questions. Estimated time to complete: 5 minutes.
G2Crowd: backed and integrated with LinkedIn, G2Crowd has more than 250,000 technology reviews published and 1 million visitors per month. Posting a review on G2Crowd includes providing some detailed questions about product functionality that help users compare it to other solutions. They also require your LinkedIn log in credentials, so make sure to have those handy when submitting. Reviews can be attributed to you or posted anonymously. Estimated time to complete: 10 minutes.
Gartner Peer Reviews: this site is hosted by Gartner and includes detailed questions on the pros and cons of a solution, features and functionality, time to implement and more. Reviews are assessed and verified by Gartner before being published which can take up to 1 week to appear online. All reviews appear as anonymous on the site. Estimated time to complete: 10 to 20 minutes.