Contact Centre Capabilities Self-Assessment Tool

Ready to complete your free self-assessment?    Go to Survey

How does your contact centre stack up against industry best practices?
Find out with a free customised report.

For today’s busy contact centre, effectively addressing customer needs is a day-to-day challenge. A world driven by 24/7 connectivity has resulted in growing consumer demands, and an organisation’s ability to meet them through contact centre engagement and productivity can impact both its brand loyalty and marketplace position.

As your company strives to leverage the latest technologies to improve its customer experience, a crucial first step is assessing and building a best-in-class vision and strategy. Your personalised Contact Centre Capabilities Self-Assessment Report – paired with its accompanying research-rich eBook – will allow you to quickly compare your current contact centre capabilities to your ideal state of functionality across ten key areas.

The ultimate goal? The Aspect team is committed to helping you thoughtfully embark upon a systematic study of how the right technology can enhance your customer interactions, differentiate your business from the competition and effectively boost your bottom line.

Example of the Aspect Assessment survey results visualization

Your report opens with a graphical representation of the current and desired states of your contact centre. It then examines 10 areas of your business affecting the customer experience. You’ll not only see your survey responses, but also gain access to value drivers and personalised recommendations.

Take the free survey today. Then enjoy the corresponding research-rich eBook.

 

Self-Assessment eBook Image

 

After completing the short assessment, we’ll begin processing your custom report. In the meantime, you’ll receive our corresponding eBook, packed with research you can use to compare your final report results to aggregate data from the 850+ other companies who have also completed assessments ‒ and represent a cross-section of industries and contact centre sizes.

See a sneak preview of selected pages excerpted from the eBook.

Take the short survey today! Review the questions before beginning or click here to start your assessment.

After You Complete Your Survey, You Might Be Interested In…

After you’ve completed your survey and are awaiting your survey results, you may find these videos of interest. As noted in the eBook, they cover some of the top capabilities identified by 850+ companies as “would like to have”.