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Partners
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Contact Center Capabilities Self-Assessment

Ready to complete your self-assessment?

See How Your Contact Center Compares

The Contact Center Capabilities Self-Assessment tool helps you quickly compare your current state to your desired state across ten key capability areas that affect the customer experience, with a focus on the today’s empowered, increasingly mobile consumer.

Example of the Aspect Assessment survey results visualization

Take the Survey Today. Enjoy the Complimentary eBook!

After completing the short assessment, you’ll receive a custom report and matrix showing where you place on the spectrum in each of the ten areas. You'll also receive our research report eBook you can use to compare your results to the aggregate results of 500 companies representing a cross section of industries and contact center sizes who have also completed assessments.

See a sneak preview of selected pages excerpted from the eBook.

Take the short survey today! Review the questions before beginning or click here to start your assessment.

After You Complete Your Survey, You Might Be Interested In…

After you’ve completed your survey and are awaiting your survey results, you may find these videos of interest. As noted in the eBook, they cover some of the top capabilities identified by 500 companies as “would like to have”.

Experience Continuity – the ability to preserve context across channels and interruptions

Workforce Optimization – automated performance-based coaching, real-time speech analytics and more

Back Office Optimization – seamless movement of tasks between the back office and the contact center

Contact Center Capabilities Self-Assessment

Ready to complete your self-assessment?

See How Your Contact Center Compares

Take the Survey Today. Enjoy the Complimentary eBook!

After You Complete Your Survey, You Might Be Interested In…

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