INDIA, October 13, 2015:
Aspect Software, a leading award-winning cloud provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions, has been honored with the leadership position in the Champions Quadrant in the recent ‘Frost & Sullivan Industry Quotient Matrix 2015 Contact Center Outbound Systems Vendors report’.
The report, Asia-Pacific Contact Center Outbound System Vendors, 2015 by Frost & Sullivan evaluated six major solution vendors in the Asia-Pacific region to identify their position on the Frost IQ matrix. The key criteria used to evaluate the position of service providers on the matrix were market share, product/service strategy, people and skills strategy, ecosystem strategy and business strategy.
According to the report, Aspect continues to empower the entire customer interaction process through a broadened solutions portfolio and deployment options, expanding partnerships, and a vertically focused market strategy. With predictive dialing technology using sophisticated algorithms, Aspect’s flagship Aspect Unified IP is improving contact center efficiency and enriching the customer experience.
Aspect’s outbound dialer functionality gives users the power to make smart decisions for optimal contact and proactive engagements. Aspect’s Proactive Engagement suite offers pre-configured template applications for outbound scenarios such as surveys and collections. Leveraging its proven capabilities, reliable partner ecosystem and close relationships with key verticals, Aspect is well-placed to continue its remarkable performance and maintain market leadership.
Aspect Software has also been awarded the 2015 Asia Pacific Market Share Leadership Award for Outbound Systems by Frost & Sullivan. The Frost & Sullivan’s Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development.
Commenting on Aspect’s achievement, Krishna Baidya, Head of Customer Contact Research, ICT Practice, Asia Pacific said “With its longevity in the marketplace, platform-agnostic approach, and comprehensive set of offerings, Aspect continues to enjoy enviable mindshare among contact center decision makers. Aligning to their customer’s needs irrespective of their size or operational complexity, Aspect’s solutions enables customers to power multichannel campaigns and deliver high-touch proactive customer care across a myriad of channels. Such capabilities has helped their customers gain productivity, enhance their end-user’s experience and create sustainable business impact. Extraordinary growth in Greater China, Australia and the key ASEAN markets has also helped Aspect to further elevate its overall market share in outbound segment in Asia-Pacific up to 27.3 percent from 25.0 percent a year ago. Such performance clearly demonstrates Aspect’s market focus and dominance in the segment”.
“This report demonstrates the confidence our customers and the market has with Aspect’s best-in-class solutions that are enabling their Consumer Engagement strategies” exclaimed Jagannath Narendran, Senior Vice President, Asia & Middle East, Aspect Software.
Click here to download complete report - http://aspectindia.in/contact-center-outbound-system-vendors-report/
Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit http://www.aspect.com/in.
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Marketing Head - India and Middle East, Aspect