Aspect Software Careers

We are committed to the success of our customers.

What we mean:

• Treat customers as people first
• Focus on the outcomes; (re)configure your path to get there
• Help customers exceed their goals
• Deliver a positive experience, always
• Be credible and become a trusted advisor
• Do (1) what is good for the customer, (2) what is good for Aspect, and (3) what works well for you

We build relationships and collaborate without boundaries.

What we mean:

• Invite and build on other perspectives
• Share information openly and practically
• Communicate directly and respectfully
• Network outside your team and build community
• Do what you say you're going to do
• Look for and provide what others need from you

We creatively and continuously advance everything we do.

What we mean:

• Imagine and explore what's possible
• Solve problems quickly, even when others can't
• Challenge conventional practices
• Lead, don't follow
• Try things, take smart risks
• Be a good steward of resources

We empower talent and unleash passion.

What we mean:

• Hire and develop the best
• Take pride and ownership of your work
• Leverage your strengths; do what you're best at
• Exercise your best judgment
• Inspire, empower, and enable others
• Have fun!

We are passionate about our customer’s success! Our Customer Care team is available 24/7 to respond to any questions that arise, and to proactively monitor and manage the systems and processes that support our customers. Trained to be experts on highly complex technology, our specialists provide creative solutions to complex questions.

We look for relationship inspired individuals who enjoy close personal interaction with our customers. Delivering remote technical and application problem resolution, our team diagnoses and troubleshoots real-time situations with the goal of exceeding our customers’ expectations.

Developing innovative, customised solutions for today's enterprises is what sets our Aspect Innovations team apart. As a key customer-facing resource, you will provide agent-focused and customer-focused integration solutions, implementation, testing, client training, and final solution deployment working hand-in-hand with our customers.

We look for team-oriented individuals who can proactively and effectively manage complex projects across multiple departments and organisations. These highly achievement focused employees are the frontlines of customer success.

Aspect products and services use the latest technology and are built on open standards, offering developers the opportunity to work on applications that have unprecedented portability, flexibility and extensibility. Our apps work on premise and in the cloud. We own our work, we build what the customer really needs, we build intuitive solutions, we collaborate, and do what we do with excellence.

Innovation excites our Research and Development department! This is the core of all we do for our customers. The process of building, designing, testing, creating, and launching a product is in their DNA.

As an Aspect sales professional, you will be able to challenge your customers to think big as you drive toward their desired customer engagement outcomes. You engage with customers proactively and provocatively with a strategic “consultative” and “trusted advisor” approach that results in addressing a customer’s business needs. You understand the customer’s unique situation and develop a compelling value proposition. You build strong relationships with the customer, broadly and deeply. And you have a strong business mindset.

You can collaborate with a wealth of internal resources to help achieve your goals. In the global sales organisation, we have account executive positions, and key roles in inside sales, business development, channel sales, and sales operations.

Aspect’s Product Management team manages the design, positioning, and evolution of our rapidly growing product portfolio. Our Product Management professionals serve as the central resource throughout all stages of a product’s lifecycle, coordinating everything from product definition, go-to-market planning, ongoing development, up to end-of-life. This is a heavily market-facing function, as well as a cross-functional role that interacts closely with marketing and sales, engineering and QA, and customer support and professional services.

Our cloud infrastructure is supported by a great team of engineers who provide expertise and insight on our platforms, allowing customers to quickly and seamlessly deliver on a re-imagined customer service experience through our SaaS-based solutions.

Join a team that designs and develops cloud-based solutions to meet our customers’ needs by leveraging our cloud technology stack. Bring your passion and knowledge of cloud, virtualisation and telephony environments and help our customers deliver amazing customer engagement experiences.

Our global marketing team continually seeks innovative ways to engage customers, build awareness, drive demand and provide thought leadership in a rapidly evolving market. We are a group of creative, strategic and detail-oriented professionals with a passion for making connections, educating customers and telling the Aspect story in compelling ways.

Through brand and product marketing, digital marketing, analytics, design, public and analyst relations copywriting, event planning, and more, we help customers discover the power and value of Aspect’s solutions. If you live and breathe marketing, have a talent for simplifying the complex, love diving head first into a mound of data, and thrive in a fast-paced environment, we’re the team for you.

To support our global functions, Aspect employs a range of corporate professionals that work collaboratively across Aspect’s offices around the world. We provide fast-evolving global business operations such as IT, Security & Compliance, Finance, Legal, and Human Capital.