About Us

How well do you know Aspect? Here’s your chance to learn more about us.

A lot has changed over our 45-year history, but our core mission has remained the same: Help companies create better experiences for their customers and the employees who serve them.

Despite recent advancements and drastic shifts in consumer behavior, many companies continue to use a complicated mash up of inflexible technologies to engage their customers. We all know these companies: They’re hard to get in touch with, they ask us to repeat information, their agents can’t answer our questions and they don’t communicate on the channels we prefer to use. Their service is mediocre at best. Why aren’t they evolving? Don’t they care?

This led to our a-ha moment. Companies do care. They care a lot. But the solution to their problems has historically been too hard, too costly and too disruptive to justify change. We embarked on a company-wide quest to fix that.

The Solution

Aspect offers a customer engagement platform that is powerful yet affordable, quick to implement, and easy to keep up-to-date.

Including contact center interaction management, workforce management and self-service capabilities, we designed it with a relentless focus on things like reducing effort, increasing usability, connecting disjointed interactions and processes, and simplifying management. And, we make it accessible to customers of all types and sizes in the cloud. Now, there’s no excuse for bad service.

Aspect’s unique ability to solve tough problems is based on a long history and experience with thousands of clients. We built the first ACD in 1973, the first WFM solution in 1980, the first dialer in 1981 and the innovation hasn’t stopped yet.

We think we have the best solutions on the market, but don’t just take our word for it. See recent industry recognition for our solutions and services.

Leadership

Led by Robert E. Segert, CEO, Aspect’s leadership team is comprised of the brightest minds in the business, providing direction, expertise and vision to our global employees.

4 of the top 5 commercial banks

4 of the top 5 commercial banks

8 of the top 10 telecom providers

8 of the top 10 telecom providers

 
5 of the top 5 airline carriers

5 of the top 5 airline carriers

3 of the top 5 healthcare providers

3 of the top 5 healthcare insurers

 
4 of the top 5 general merchandisers

4 of the top 5 general merchandisers