Aspect^® Workforce Management^™: The Most Popular Workforce Management Software in the Industry

Overview

What Makes Award-Winning Enterprise Workforce Management Software?

Helping companies function as efficiently as possible, the best enterprise call centre workforce management software simplifies the task of ensuring a contact centre has the right people available at the right time, across multiple channels, shifts, and types of expertise, taking into account factors such as skill levels, scheduling constraints, regulatory labor restrictions, and demand and service level objectives.

Aspect's best-of-breed enterprise workforce management software features:

• Accurate volume forecasting in all customer interaction channels
• Real-time intra-day tracking that ensures the best agent adherence to schedules
• Flexible staff scheduling with the richest features on the market
• Agent and supervisor mobile application with data access, real-time notifications and schedule management tools
• A simplified widget and icon-based user dashboard for easy access to key information and tasks

See how it works! Watch the video to see Aspect's workforce management software in action.

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Capabilities

A Modern, Intuitive Graphical User Interface Employees Love

The Aspect Workforce Management interface was created specifically for the call centre with a sleek and modern design. We made it easy to use—so all employees will enjoy using it!

• Simplified icon and widget web-based user dashboard
• Responsive design supports all major browsers
• Simpler, faster handling of complex schedule trades and sequential shift bids

Make Scheduling a Snap for Agents

Research shows that agents, especially Millennial agents, desperately want easy access to the contact centre through their mobile devices. Give them what they want and keep them engaged in their work!

• Easily view and manage schedules from anywhere using a smartphone or touch-tone IVR
• Send agents important notifications through email or web notifications
• Accommodate agents personal schedule preferences, including:
• Days per week and hours per week
• Shift length and start/stop times
• Workday patterns
• Lunch/break preferences, etc.

SEE HOW IT WORKS

Consultancy

Aspect Professional Services for Workforce Management

Customise Your Workforce Management Solution

Agent satisfaction is key to reducing turnover and keeping your workforce engaged and productive. The Aspect Professional Services team has the years of professional experience and technical expertise necessary to develop and implement specialised applications that extend the capabilities of your Aspect Workforce Management solution.

DEPLOYMENT

Get the Capabilities You Need, Deployed the Way You Want

Aspect’s call centre solutions can be deployed on-premises, hosted, or as a cloud contact centre, offering your organisation the flexibility to deploy applications within the environment that best suits your needs. This also allows you to plan to move to the cloud at your own pace, or continue to utilise the deployment that makes the most sense for your business. Aspect's cloud contact centre platform, Aspect Via^® allows your business to adopt applications modularly, adding capabilities to your call centre at your own pace. Aspect^® Unified IP^® includes all contact centre applications in a single, complete, ready-to-deploy contact centre platform and solution. Aspect solutions also seamlessly integrate with third party applications, allowing data to flow freely across contact centre and workforce optimisation functions and the rest of the enterprise.