Cloud-Based Contact Centre and Workforce Optimisation Applications
Aspect's cloud contact centre and workforce optimisation solutions simplify and enhance the customer and agent experience. The contact centre suite applications support both automated and live inbound and outbound communications across voice, SMS, email, chat, and mobile interactions. The workforce optimisation suite applications support both workforce productivity and employee engagement strategies with best of breed workforce, performance, and quality management solutions. Workforce and Interaction Analytics are available across these capabilities, putting the information you need to make decisions at your fingertips.