Inbound Voice
ACD | Intelligent Routing
Outbound Voice
Proactive Outreach | Predictive Dialling | Auto Dialling
Omnichannel Agent
SMS | Messaging | Social
CX Automated Agent
IVR | Digital Self-Service
Financial Services | Healthcare | Retail | Utilities | Telecom | Transportation | Travel/Hospitality | Education | Government
Workforce Management
Forecasting | Scheduling | Tracking | Mobile App
Performance Management
Coaching | Performance Data | Gamification
Quality Management
Quality Monitoring | Recording
Workforce and Interaction Analytics
Speech Analytics | Text Analytics | Trend Discovery
Consultancy | Implementation | Business Intelligence/Optimisation | Workforce Automation Innovations | Customer Experience Innovations
Channel Partners | Technical Partners | Service Providers
Amazon | Microsoft | Salesforce
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Contact Center Applications for Contact Management and Workforce Optimisation
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Overview
Our best-of-breed capabilities extend across both contact management and workforce optimisation needs, and can be deployed in the contact centre environment of your choice—whether you choose Aspect® Unified IP® for an on-premises or hosted platform, or Aspect Via® for a cloud-neutral contact center platform.
Contact Management suite applications for call centers support both automated and live inbound and outbound communications across voice, SMS, email, chat, and mobile interactions. See GREEN below.
Workforce Optimisation suite applications support both workforce productivity and employee engagement strategies with best of breed workforce, performance, and quality management solutions. See YELLOW below.
Workforce and Interaction Analytics are available across these capabilities, putting the information you need to make decisions at your fingertips. See RED below.
LEARN MORE about our inbound voice solution.
LEARN MORE about our outbound voice solution.
LEARN MORE about our omnichannel agent solution.
LEARN MORE about our automated agent self-service solution.
LEARN MORE about our workforce management solution.
LEARN MORE about our performance management solution.
LEARN MORE about our quality management solution.
LEARN MORE about our speech analytics solution.
Best-of-Breed Contact Management Solutions
Best-of-Breed Workforce Optimisation Solutions
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