What are IVR Specifications?

Overview

Investing in the identification and development of specific use case scenarios and their associated functional requirements will significantly reduce total IVR application development and redesign costs. These use case scenarios also help to increase operational savings and return on investment for an IVR system.

IVR Specification Services

A typical IVR specification project would involve the following analyses and deliverables:

  • Business Goals Overview: Articulates the business and customer goals of the application to be created based on marketing requirements.
  • Application Assumptions: Outlines key application assumptions that will impact interface and technical design, such as n-best disambiguation, DTMF backup and text to speech parameters.
  • Voice Strategy: Voxeo consultants work with clients to develop compelling strategies for voice-enabled applications by identifying areas for operational savings, defining a product roadmap and developing feature requirements for best-in-class solutions.
  • Voice-Specific Use Cases: Provides detailed descriptions for application features, outlines the voice user interface requirements and indicates application integration with back-end systems.

IVR Specification Services and Aspect

Aspect’s solution architects, voice user interface design experts and audio engineers have deep experience creating IVR application specifications. Aspect works closely with clients to understand their business goals, solution requirements and customer expectations for IVR applications. Through this process, Aspect can quickly define required application functionality and accelerate the speed of subsequent call flow design, application development and IVR application deployment.

Related Topics

VoiceXML IVR Platform (Prophecy)

IVR VUI Design

IVR Prompt Recording