What is IVR Application Monitoring?

Overview

The Aspect Application Monitoring service helps ensure your voice applications have the uptime, availability, and responsiveness required to deliver high quality of service.  Our automated monitoring solution can call, ping, and perform test requests to your application on a regularly scheduled basis throughout the day, and alert the telephone, email, SMS, and instant message contacts you specify any time a problem is detected.

Our Application Monitoring service removes the burden of creating custom monitoring solutions for your ivr system, reducing your development time and costs.  Aspect works closely with your engineering and network operations team to deliver automated, customized monitoring services that meet your specific business requirements.

Aspect and Application Monitoring Service

Aspect’s Application Monitoring service includes:

  • Creation of a custom caller simulation script that dials and walks through your voice applications menus, prompts, and forms.
  • An automated network PING test to verify network connectivity and responsiveness from the Aspect VoiceCenters to your facilities.
  • Automated HTTP request and response content verification to test the availability and response time of your voice application Web servers

These tests quickly find and alert both your team and the Aspect Network Operations Center of any voice application availability, error behavior, or load problems, significantly reducing any customer-facing downtime and resultant support costs.

Related Topics

VoiceXML IVR Platform (Prophecy)

IVR VUI Design