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Thank you for calling Monument Bank. If you would like to use visual menus instead of our voice response system, please say ‘turn on visuals’. Otherwise, please say or enter your 8-digit account number now.

Please enter your four digit PIN now.

This is the main menu. Please select one of the following options: Account Balance. Transaction History. Transfer funds. Talk to agent.

Would you like to transfer money from your savings or checking account?

How much money would you like to transfer? Please enter an amount in dollars and cents.

Just to confirm, you want to…

Siri, call Monument Bank

one three six two five two two seven

one zero one five

Transfer funds

Savings

Two thousand dollars

You’re running low on your checking account and need to transfer funds from your savings. You’re driving in your car and so you decide to call Monument Bank using Siri, to perform that transaction.

CONTINUE

You are greeted by an IVR system. It detects that you are calling from your mobile phone and therefore offers to activate visual menu options. Since you are driving, you decide not to use that feature and start the IVR interaction by entering your account number using speech recognition.

CONTINUE

CONTINUE