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Automated Self-Service Script

You are a customer of Monument Bank and have an appointment scheduled to apply for a new mortgage. As a convenience to their customers, Monument Bank offers an interactive service that reminds customers about their upcoming appointment(s). Customers have the option to confirm, cancel or reschedule as well as connect to a live bank representative if they have further questions all through SMS.


You opted in to this service and have used it previously so you have it saved in your contacts.

Tap the message alert.