ITR

Carrier

100%

1:40 PM

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Automated Self-Service Script

Notice how you didn’t need to type full answers to be properly understood, and answers are immediate.  


This is made possible through Natural Language Understanding (NLU), which can understand natural phrases in English and many more languages.


The interaction with Monument Bank over text is fast and convenient and the dialog is natural. One-way appointment reminders turn into two-way conversations keeping the customer fully engaged on their terms. This is Aspect’s Interactive Text Response (ITR).


This concludes our demonstration. To restart the interaction please press the Home button on the phone.