ITR

Carrier

100%

1:40 PM

❮ BACK

Automated Self-Service Script

Notice the seamless transition from SMS to voice and the staff member knew exactly what David needed prior to their conversation — so David did not have to repeat or explain his issue. A one-way appointment reminder turned into a two-way conversation over SMS and moved to live assistance when the customer needed it.

This concludes our demonstration. To restart the interaction please press the Home button on the phone.