Existing contact center customers who are looking for a simple, powerful WEM tool that has seamless integrations and simple APIs. Customers who are looking to streamline and simplify their workforce engagement management and who want to use data insight to improve the employee experience.
Workforce Enterprise provides a variety of tools to keep employees engaged, including:
Real-Time Dashboards: Visualize performance metrics and KPIs in real-time for immediate feedback and recognition.
Gamification: Features like competitions, leaderboards, badges, and rewards motivate employees to achieve goals.
Flexible Scheduling: Options to schedule using employee preferences, improving work-life balance.
Employee Self-Service: Employees can manage their schedules, request time off, and swap shifts with ease.
Mobile Access: Your team can stay engaged and motivated from anywhere at any time.
Aspect League turns work into play with gamification tools to keep employees engaged, happy, and productive. League includes competitions, challenges, and leader dashboards to improve employee retention while encouraging business growth.
Workforce Enterprise is a comprehensive suite of workforce engagement management tools. Enterprise includes four scalable tools, Aspect Workforce, Quality, Performance, and League, to elevate and empower your business.
WorkforceOS makes shift management transparent, displaying available shifts that fit employee defined preferences. Changes requested can be automatically evaluated or managers can approve or deny requests with one click and an option to provide additional context to explain decisions. In some cases, WorkforceOS will propose alternate change options that have a high likelihood of approval.
No, there are no limits. WorkforceOS is built as a scalable solution to support as many employees as needed.
WorkforceOS will be available in U.S. for beta and initial launch. Closed beta will begin in December 2024, with open beta slated for mid-December to mid-January.