IVR Systems and Solutions

7 Key Modern IVR Capabilities for Great Customer Service.    Watch the Video

Interactive Voice Response - Modernized for Today's Customers

Aspect IVR systems are purpose built to provide a personalized customer experience while maximizing call center IVR containment. Single tier pricing results in a very economical per minute cost, and an easily customizable user interface eliminates the need for expensive and time-consuming IT intervention.

Our modern IVR software solutions include all of the tools you need to ensure every customer interaction is meaningful.

  • Preserve context across channels
  • Predict call intent based on recent transactions
  • Adapt to each caller's experience level
  • Proactive outreach for notifications and reminders
  • Mobile IVR solutions including Visual IVR and Text2IVR for ease of use
  • In-Queue Self-Service and Callback
IVR System Innovation Wheel

View the IVR Quick Guide for more details on our modern interactive voice response capabilities.

A Solid Foundation for IVR Applications: Speech Recognition, VoiceXML, SIP

Aspect combines industry-leading technology and proven contact center solutions to create an all-in-one modern IVR application. Whether it's basic call routing, proactive outbound, or inbound self-service, we have you covered.

  • Information retrieval
  • Telephone surveys
  • Order status
  • Emergency notifications
  • Virtual receptionists
  • Conferencing solutions
  • Voice verification, and more...

Gather customer information and match it with data from your CRM and back office systems to deliver personalized, conversational service. Use voice biometrics to add an extra layer of security.

Options for Every Customer

IVR Applications can be powered by basic touch-tone (DTMF) control, menu driven speech recognition, or even free natural speech.

IVR Capabilities Table

Live Assistance When Needed

Your IVR system should not only work with you, but also work for you. Aspect IVR solutions allow self-service customers to help themselves, but will automatically route to a live agent for more complex or sensitive issues.

Adaptive IVR Scenarios

Deployment Flexibility: Cloud, On-Premise, Hosted

Get the full stack of IVR solutions deployed how you want it: in the cloud, on-premise, hosted, or as a hybrid deployment.

Start in one deployment method and move to another seamlessly without any changes required for your applications.

World map of Aspect data centers, cloud deployment partners, and network operations

"Our Aspect IVR system, which support several integrated IVR apps, has worked flawlessly for years and provide top notch functionality in a highly reliable environment with minimal maintenance needs.”

– David Turner, Sr. Software Engineer, Cincinnati Bell



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IVR Software Innovations 2018

What Are The Seven Modern IVR Technologies In 2018?

What is an IVR (Interactive Voice Response) system?

Historically, interactive voice response (IVR) systems have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR systems also enable input and responses to be gathered via spoken words with voice recognition.

IVR systems enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Adding to their inbound call handling capabilities, IVR systems are increasingly being used to place outbound calls for tasks such as delivering or gathering information for appointments, past due bills, and other time critical events and activities.