Innovation Exchange

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Deployment Model
Premises, Hosted
North America
Geographic Availability
Currently available in North America.

Product/Services Needed

- Aspect Workforce Management 7.3 (or above)
- Aspect Workforce Management Web Services
- .Net Framework 4.0 (or above) full profile

Created By


Aspect® Workforce Management Adherence Link provides automatic updating of employee schedules that streamlines processes and reduces overhead costs.

Aspect Workforce Management Adherence Link provides users the ability to automatically update the employee schedules based on actual contact center adherence activity in near real-time, based on business rules. This eliminates the need for supervisors to manually key in schedule exceptions. 

With Aspect Workforce Management Adherence Link:

  • Provide timely entry of exceptions improving accuracy of intraday statistics while eliminating the error prone and time consuming task of manual entry
  • Configure business rules to provide flexibility that meets the requirements of the contact center
  • Reduce administrative costs and enable supervisors to focus on business objectives and staff rather than manual administrative tasks 


Aspect Workforce Management Adherence Link

Aspect Workforce Management Adherence Link

Related Apps

North America Workforce optimization Desktop Premises, Hosted