Self-Service Development Tools

Tools to deliver compelling automated communications applications to customers.

Aspect offers various tools to help developers and business users alike deliver compelling automated communications applications to their customers. Whether it is traditional IVR (Interactive Voice Response) applications to prequalify a caller before transferring to an agent in the contact center, full-fledged self-service voice portals to give customers 24/7 access to critical business data, advanced ITR (Interactive Text Response) or mobile applications that allow the mobile customer of today to conduct business over text channels such as SMS, Instant Messaging, or mobile apps, Aspect has you covered.

With our drag-and-drop tools, developers get all the features and functionalities they need to build, deploy, manage, report and analyze automated communications applications on channels as diverse as:

  • Voice
  • SMS
  • Instant Messaging
  • Mobile
  • Web
  • Twitter

Our main graphical developer and business user tools are:

  • CXP Developer. Developers use CXP Developer to build, deploy and maintain omni-channel self-service applications. The tool is based on the Eclipse framework and features drag-and-drop application development based on an object-based dialog design paradigm, and CXP Commander for service operations and management (OAM&P) tasks. CXP Commander also comes as a Web-based interface.

  • CXP Business User Interface. Business users can be enabled to use the Web-based BUI (Business User Interface) to control aspects of the application that do not require developer intervention. From prompt changes to holiday outage notification activation, to changes of business hours or call transfer destination numbers, business users get an easy-to-use tool for quick changes to running applications without having to go through IT or lengthy internal change management processes.

Chat or Call

Want to learn more?  Call our sales team at 1 855 488 5861 (North America, click here for a global locations list) or click on the button below to chat.

CHAT NOW

close

Chat with an Aspect Sales representative.

This chat service puts you in touch with an Aspect Sales representative who can answer your questions about our products, services and next generation customer contact solutions.

Support inquiries: Technical assistance for our products is available through our customer support portal or, if you prefer to speak with someone live, here is the link to the list of support phone numbers.

Careers inquiries: For information about Aspect job openings, please visit our Careers Page.

Continue to Chat...


Email Us