Voz Inbound
ACD | Enrutamiento inteligente
Voz Outbound
Contacto Proactivo | Marcación Predictiva | Marcación Automática
Omnicanal
SMS | Mensajería | Redes Sociales
Agente Automatizado CX
IVR | Auto-servicio digital
Servicios Financieros | Servicios de salud | Ventas Minoristas| Servicios Públicos | Telecomunicaciones | Transporte | Viajes / Hospitalidad | Educación | Gobierno
Administración de la Fuerza de Trabajo
Predicción del Volumen | Programación de Horarios | Rastreo
Administración del Desempeño
Coaching | Datos sobre el Desempeño | Gamificación
Administración de la Calidad
Monitoreo de la Calidad | Grabación
Análisis dela Fuerza de Trabajo y la Interacción
Análisis de Voz | Analítica de Texto | Descubrimiento de Tendencias
Consultoría | Implementación | Inteligencia de Negocios / Optimización | Innovaciones en la Automatización de la Fuerza de Trabajo | Innovaciones en la Experiencia del Cliente
Channel Partners | Technical Partners | Service Providers
Amazon | Microsoft | Salesforce
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We are Customer Experience Fanatics
Overview
A lot has changed over our 45-year history, but our core mission has remained the same: Help companies create better experiences for their customers and the employees who serve them. We're committed to putting our customers first in everything we do.
OUR CUSTOMER-FIRST PROMISE
Despite recent advancements and drastic shifts in consumer behavior, many companies continue to use a complicated mash up of inflexible technologies to engage their customers. We all know these companies: They’re hard to get in touch with, they ask us to repeat information, their agents can’t answer our questions and they don’t communicate on the channels we prefer to use. Their service is mediocre at best. Why aren’t they evolving? Don’t they care?
This led to our a-ha moment. Companies do care. They care a lot. But the solution to their problems has historically been too hard, too costly and too disruptive to justify change. We embarked on a company-wide quest to fix that.
Ensure great consumer satisfaction and higher productivity levels by considering the bigger customer engagement picture – from self-service to agent-assisted, from the contact center to the larger enterprise, on-premise to cloud. Once all those component pieces fall into place, so will higher profits, reduced operating costs and overall market success.
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We consider the greatest measure of success to be our customers' loyalty and the results our products help them achieve. But we appreciate the recognition of industry leaders as well! Over the years Aspect has been the recipient of a wide range of honors and awards for our solutions.
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History
Aspect’s unique ability to solve tough problems is based on a long history and experience with thousands of clients. We built the first ACD in 1973, the first workforce management solution in 1980 and the first dialer in 1981. We take pride in continuing to develop products built on principles of stability, accessibility, efficiency and cost-effectiveness for your enterprise.