Think beyond the mobile app. On average, only about 4% of your customers will become loyal, active users of your branded mobile application. For more sophisticated functionality like rescheduling appointments or bill payments, offer a link to a “disposable app” to the customer – with no download required.
Aspect CXP makes it easy with a mobile channel interface based on jQuery Mobile and HTML5 that speeds your business through process to bring your mobile web customer service applications to market fast. Gain access to a framework of drag-and-drop components for building apps that work across all popular mobile devices and easily implement user interface (UI) widgets like toolbars, listviews, buttons, form elements and animated page transitions. Integrate Google Analytics tracking for traffic sources, location/language demographics, devices, browsers, application utilization and more.
In addition, the Aspect Mobility Suite makes it possible to implement numerous technologies that improve the customer experience for mobile consumers. Easily implement proactive customer contact campaigns, visual IVR, text self-service, social self-service, callbacks and more.