SIP Application Server

From Concept to Customer Faster than Ever Before… Starting with Powerful Call Control

Aspect’s Prophecy SIP Application Server software is built around the world’s most proven Call Control (CCXML) engine. Since its first production deployment over a decade ago, it has routed billions of calls and helped businesses intelligently direct customers to the answers they need.

CCXML is the industry standard for call control application development, created by the W3C – the same standards body that created the enormously successful HTTP and HTML standards. The Prophecy SIP Application Server uses CCXML and ENUM to give you unmatched control over your calls.

CCXML equips your business with the ability to intelligently screen, route, transfer, and initiate traditional and SIP calls, and includes support for call-center Computer Telephony Integration (CTI) interfaces from Avaya, Cisco, Nortel, and others. ENUM lets you define data-driven call routing plans using DNS, the most pervasive directory and addressing technology available today.

Customer on phone smiling

Robust Media Server

Workforce Mobile screens on Android, Apple and Windows Phones

Aspect’s Prophecy SIP Media Server software delivers a resume even more impressive than that of its SIP call control sibling. Built on the world’s most proven Host-based Media Processing (HMP) engine, the Prophecy SIP Media Server has played, recorded, conferenced and signaled its way through trillions of VoIP packets since 1999.

The Prophecy SIP Media Server gives you complete control over those packets with its certified-compliant W3C VoiceXML IVR and speech media application engine and our CCXML media extensions. VoiceXML provides features to play prompts and speak synthesized text, record audio, and receive input via touch-tone entry or comfortable speech recognition. CCXML adds to these features with the ability to record or conference any call.

Strong Compatibility, Flexible Deployment

Compatible with any speech synthesis or recognition engine supporting the IETF Media Resource Control Protocol (MRCP) standard; Aspect Prophecy is a powerful MRCP media and media proxy server that ships bundled with highly intelligent English language speech recognition and speech synthesis engines. All you need to add is your own media application – or deploy a pre-built or custom application.

The Aspect Prophecy SIP Appliance wraps up all of the above in a single turnkey 1U or 3U rack mount server, available with either 120/240 volt AC enterprise or -48 volt DC telecom power options. Combining the call-control power of our SIP Application Server with the audio processing power of our SIP Media Server, the Prophecy SIP Appliance is the first turnkey SIP-services platform to deliver VoiceXML IVR, CCXML call control, speech recognition, speech synthesis, call conferencing, call recording and an optional a built-in PSTN-to-SIP Voice over IP (VoIP) gateway in one integrated, rack-mount server.

Best yet, it integrates rapidly with both new and existing PSTN, PBX, and VoIP deployments. Or, choose our flexible and reliable cloud hosting

"We were able to rapidly develop and deploy an IVR that enabled field remote locations.”

– TechValidate Survey of a Large Enterprise Energy and Utilities Company

What is SIP?

Session Initiation Protocol (SIP) is a standard protocol developed by the Internet Engineering Task Force (IETF) for initiating an interactive multimedia session. It is a text-based protocol that utilizes the same request and response model as the web language HTTP.

In the contact center industry, these multimedia sessions generally involve voice but may also include video or chat. At the application level, SIP provides for call control – for example, establishing, routing, bridging and terminating calls or conferences. In conjunction with this CCXML (Call Control XML)-based application server, the SIP Media Server provides control over playing and recording audio, using VoiceXML and CCXML to play prompts, speak synthesized text, record audio or accept input via touch-tone (DTMF) or voice (ASR).