Case Studies

Red Roof Inn

Learn how this leader in the economy lodging industry finds agent empowerment key to delivering remarkable customer service. By unifying its inbound customer contact capabilities with its workforce management software, Red Roof was able to reduce staff attrition while increasing employee and customer satisfaction.

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Trupanion

Trupanion, a leading provider of pet insurance in North America, has been taking care of pet owners for over a decade by offering fair, affordable pet insurance and exceptional, compassionate customer care. See how Aspect's hosted solution makes it easier for the company to connect with their customers.

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Intuit Case Study

Intuit Case Study

Learn how Intuit improved their agent and customer experience through Aspect Workforce Management (WFM).
Datum: 16.04.2018       
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Customer Service, Financial Services, Call Center Analytics, Performance Management, Workforce Management, Workforce Management and Planning, All Case Studies

 

Valley Medical Center Case Study

Valley Medical Center Case Study

Valley Medical Center experienced many positive patient impacts after deploying the full suite of Patient Engagement Solutions technology.
Datum: 12.01.2017       
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Multichannel Contact: Email, Chat, IM, SMS, Healthcare, Workforce Management, All Case Studies

 

VIPDesk Case Study

VIPDesk Case Study

Provider of U.S.-based customer service for luxury brands delivers omni-channel support through the Aspect Cloud.
Datum: 30.06.2016       
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Customer Service, Business Outsourcer, Other, All Case Studies

 

Stefanini Case Study

Stefanini Case Study

IT services provider upgrades to Aspect Unified IP to deliver multichannel help desk services to customers on four continents.
Datum: 20.05.2016       
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Customer Service, Multichannel Contact: Email, Chat, IM, SMS, Business Outsourcer, All Case Studies

 

City of Mesa

City of Mesa

The City of Mesa, Arizona standardizes on Aspect Unified IP, offers citizens more robust interaction options.
Datum: 14.04.2016       
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Customer Service, Multichannel Contact: Email, Chat, IM, SMS, Government, Self Service Voice Portal / IVR, All Case Studies
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