Case Studies

     

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VIPDesk Case Study

VIPDesk Case Study

Provider of U.S.-based customer service for luxury brands delivers omni-channel support through the Aspect Cloud.
Datum: 30.06.2016       
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Kundenservice, Business Outsourcer, Andere

 

Stefanini Case Study

Stefanini Case Study

IT services provider upgrades to Aspect Unified IP to deliver multichannel help desk services to customers on four continents.
Datum: 20.05.2016       
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Kundenservice, Multichannel-Kontakt: E-Mail, Chat, IM, SMS, Business Outsourcer

 

City of Mesa

City of Mesa

The City of Mesa, Arizona standardizes on Aspect Unified IP, offers citizens more robust interaction options.
Datum: 14.04.2016       
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Kundenservice, Multichannel-Kontakt: E-Mail, Chat, IM, SMS, Öffentliche Hand, Self Service Voice Portal / IVR

 

Radio Systems Corporation Case Study

Radio Systems Corporation Case Study

Radio Systems Corporation deployed Aspect’s full-featured contact center solution with an integrated suite of workforce optimization technology and experienced service level increases, reduction in abandon rate and increased average speed of answer.
Datum: 05.04.2016       
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Kundenservice, Multichannel-Kontakt: E-Mail, Chat, IM, SMS, Handel, Performance Management, Qualitätsmonitoring und Qualitätsmanagement

 

Melco Embroidery

Melco Embroidery

Melco Embroidery has seen a dramatic decrease in their average hold time due to Aspect integrating Zipwire with Melco’s ERP system.
Datum: 22.02.2016       
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Kundenservice, Aspect Zipwire, Produktion

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