Case Studies

Red Roof Inn

Learn how this leader in the economy lodging industry finds agent empowerment key to delivering remarkable customer service. By unifying its inbound customer contact capabilities with its workforce management software, Red Roof was able to reduce staff attrition while increasing employee and customer satisfaction.

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Trupanion

Trupanion, a leading provider of pet insurance in North America, has been taking care of pet owners for over a decade by offering fair, affordable pet insurance and exceptional, compassionate customer care. See how Aspect's hosted solution makes it easier for the company to connect with their customers.

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Hoist Finance Case Study

Hoist Finance Case Study

Hoist Finance is a debt restructuring partner to international banks and financial institutions, specialized in handling non-performing loans and supporting individuals in becoming debt-free.
Datum: 17.10.2018       
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Cloud Contact Center, Omni-Channel, Financial Services, Aspect Via, All Case Studies, Aspect Via

 

Hoist Finance Case Study

Hoist Finance Case Study

Hoist Finance is a debt restructuring partner to international banks and financial institutions, specialised in handling non-performing loans and supporting individuals in becoming debt-free.
Datum: 17.10.2018       
Case Study Aufrufen >

 

Cloud Contact Center, Omni-Channel, Financial Services, All Case Studies, Aspect Via

 

Savvy Case Study

Savvy Case Study

Savvy is focused on serving customers with the very latest technology to constantly improve the speed and accuracy of their service and offer the very best product features and pricing to their customers.
Datum: 09.10.2018       
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Telesales, The Aspect Cloud, Financial Services, All Case Studies, Aspect Via

 

Ring Case Study

Ring Case Study

Erfahren Sie, wie Ring mit Aspect Via Workforce Management (WFM) eine Steigerung der Produktivität bei gleichzeitiger Senkung der Abwesenheitsquote erzielt hat.
Datum: 12.09.2018       
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Customer Service, The Aspect Cloud, Other, Workforce Management, All Case Studies, Aspect Via

 

Blue Shield of California Case Study

Blue Shield of California Case Study

Learn how Blue Shield of California has improved their agent experience through Aspect Workforce Management.
Datum: 02.08.2018       
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Customer Service, Healthcare, Insurance, Performance Improvement, Workforce Management, All Case Studies
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