Case Studies

Red Roof Inn

Learn how this leader in the economy lodging industry finds agent empowerment key to delivering remarkable customer service. By unifying its inbound customer contact capabilities with its workforce management software, Red Roof was able to reduce staff attrition while increasing employee and customer satisfaction.

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Trupanion

Trupanion, a leading provider of pet insurance in North America, has been taking care of pet owners for over a decade by offering fair, affordable pet insurance and exceptional, compassionate customer care. See how Aspect's hosted solution makes it easier for the company to connect with their customers.

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VIPDesk Case Study

VIPDesk Case Study

Provider of U.S.-based customer service for luxury brands delivers omni-channel support through the Aspect Cloud.
Datum: 30.06.2016       
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Kundenservice, Business Outsourcer, Andere

 

Stefanini Case Study

Stefanini Case Study

IT services provider upgrades to Aspect Unified IP to deliver multichannel help desk services to customers on four continents.
Datum: 20.05.2016       
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Kundenservice, Multichannel-Kontakt: E-Mail, Chat, IM, SMS, Business Outsourcer

 

City of Mesa

City of Mesa

The City of Mesa, Arizona standardizes on Aspect Unified IP, offers citizens more robust interaction options.
Datum: 14.04.2016       
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Kundenservice, Multichannel-Kontakt: E-Mail, Chat, IM, SMS, Öffentliche Hand, Self Service Voice Portal / IVR

 

Radio Systems Corporation Case Study

Radio Systems Corporation Case Study

Radio Systems Corporation deployed Aspect’s full-featured contact center solution with an integrated suite of workforce optimization technology and experienced service level increases, reduction in abandon rate and increased average speed of answer.
Datum: 05.04.2016       
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Kundenservice, Multichannel-Kontakt: E-Mail, Chat, IM, SMS, Handel, Performance Management, Qualitätsmonitoring und Qualitätsmanagement

 

Melco Embroidery

Melco Embroidery

Melco Embroidery has seen a dramatic decrease in their average hold time due to Aspect integrating Zipwire with Melco’s ERP system.
Datum: 22.02.2016       
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Kundenservice, Aspect Zipwire, Produktion
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