Call Center Case Studies

Case Studies

Red Roof Inn

Learn how this leader in the economy lodging industry finds agent empowerment key to delivering remarkable customer service. By unifying its inbound customer contact capabilities with its workforce management software, Red Roof was able to reduce staff attrition while increasing employee and customer satisfaction.

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Trupanion

Trupanion, a leading provider of pet insurance in North America, has been taking care of pet owners for over a decade by offering fair, affordable pet insurance and exceptional, compassionate customer care. See how Aspect's hosted solution makes it easier for the company to connect with their customers.

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Blue Shield of California Case Study

Blue Shield of California Case Study

Learn how Blue Shield of California has improved their agent experience through Aspect Workforce Management.
Datum: 02.08.2018       
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Customer Service, Healthcare, Insurance, Performance Improvement, Workforce Management, All Case Studies

 

University of Michigan Medical Center Case Study

University of Michigan Medical Center Case Study

Learn how the University of Michigan Medical Center improved their patient communication through Aspect’s Patient Engagement.
Datum: 18.06.2018       
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Customer Service, Healthcare, Business Intelligence, CRM, Aspect Customer Experience Platform (CXP), All Case Studies

 

Ring Case Study

Ring Case Study

Learn how Ring improved their agent productivity and reduced shrinkage through with cloud-based, Aspect Via Workforce Management (WFM)
Datum: 06.06.2018       
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Customer Service, The Aspect Cloud, Other, Workforce Management, All Case Studies, Aspect Via

 

UnionBank of the Philippines Case Study

UnionBank of the Philippines Case Study

UnionBank taps Aspect Software to help with the bank’s digital transformation.
Datum: 05.06.2018       
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Customer Service, Telesales, On Premises, Aspect Unified IP, Omni-Channel, Aspect Customer Experience Platform (CXP), Aspect Unified IP - Outbound, Auto Dialer, Financial Services, Retail Banking, Aspect Customer Experience Platform (CXP), Quality Monitoring and Management, Workforce Management, All Case Studies

 

Intuit Case Study

Intuit Case Study

Learn how Intuit improved their agent and customer experience through Aspect Workforce Management (WFM).
Datum: 16.04.2018       
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Customer Service, Financial Services, Call Center Analytics, Performance Management, Workforce Management, Workforce Management and Planning, All Case Studies
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