Utilities: Scheduled Outage

Utilities: Scheduled Outage Proactive Notification - IVR, ITR, Mobile

This demonstration shows how a utility provider can proactively notify select customers of a scheduled outage in their area due to maintenance work. Utilizing proactive notifications and self-service over mobile, text, and voice do you maximize your reach, resulting in more engaged customers and less calls to check on service restoration.

Industry: Utilities
Solution components: Aspect CXP • Aspect Natural Language Understanding
Capabilities: Interactive Text Response, Interactive Voice Response, SMS