Utilities: Overdue Billing

Utilities: Overdue Billing - ITR, Mobile, Disposable App, Reminder SMS

This demonstration shows how utility customers who are late on their payment can receive a reminder SMS with options for secure payment. This reduces the past due period, offers a simple method to make payment and improves the relationship by offering additional proactive services that make it easier for the customer to pay on time.

Industry: Utilities
Solution components: Aspect CXP • Aspect Natural Language Understanding
Capabilities: Interactive Text Response, Disposable App, Mobile Web, SMS, Secure Payment, PCI