Utilities: Meter Reading Self Reports - IVR, ITR, Mobile

This demonstration shows how utility customers can choose the channel over which they would like to report their meter readings. Only by allowing self-service over mobile, text, and voice do you maximize your reach, resulting in more accurate readings and less truck rolls.

Industry: Utilities
Solution components: Aspect CXP • Aspect Natural Language Understanding • Aspect Professional Services
Capabilites: Disposable App, Interactive Text App, Interactive Voice Response, Natural Language Understanding