Omni-Channel Customer Experience Retail Pre-Visit, In-Store and Post-Visit Experiences

Omni-Channel Customer Experience Retail Pre-Visit, In-Store and Post-Visit Experiences

This demonstration shows a true omni-channel customer experience for staying updated with sale events and online/in-store orders. It highlights the power of texting for outbound notifications that turn into 2-way, conversational engagements, and contextual handover to live agents when needed.

The scenarios show the power of integrating data and delivering customer experience continuity across communication channels, including IVR, ITR (Interactive Text Response), disposable apps (mobile Web), and agent callback.

Industry: Retail
Solution components: Aspect CXP • Aspect Natural Language Understanding
Capabilities: Interactive Text Response, Disposable App, SMS