Omni-Channel Customer Experience Mobile Carrier Roaming and Phone Upgrade

This demonstration shows a true omni-channel customer experience for staying on top of mobile roaming expenses. It highlights the power of texting for outbound notifications that turn into 2-way, conversational engagements, and contextual handover to live agents when needed.

The scenarios show the power of integrating data and delivering customer experience continuity across communication channels, including IVR, ITR (Interactive Text Response), disposable apps (mobile Web), and agent callback.

Industry: Telecom
Solution components: Aspect CXP • Aspect Natural Language Understanding
Capabilities: Agent Callback, Interactive Text Response, Natural Language Understanding