Appointment Scheduling: In-App Live Help

This demonstration shows a true omni-channel customer experience for managing an engineer appointment for onsite cable installation. It highlights the power of using text channels such as SMS that turn into 2-way, conversational engagements; deep links into mobile apps; and contextual handover to live agents when needed including co-browsing and collaboration for the ultimate customer service.

Industry: Cable/Utilities
Solution components: Aspect CXP • Aspect Natural Language Understanding
Capabilities: Collaboration, Disposable App, Interactive Text Response, Natural Language Understanding