Hospitality: Reimagining the Traveler Journey with WebRTC, ITR and Workforce Management

This demonstration shows how travelers can benefit from virtual concierge service – starting with pre-check-in and arrival, right through to departure – by taking advantage of a fully automated, interactive SMS channel and convenient disposable app. See how linking digital self-service to back-end operational systems can help you deliver a superior, distinctive level of consumer engagement.

Industry: Hospitality
Solution components: Aspect CXP
Capabilities: Interactive Text Response, Web, Live Chat, Voice Call