This demonstration highlights an omni-channel customer experience with a typical banking transaction that seamlessly bridges IVR and mobile. These scenarios show the power of integrating data and delivering customer experience continuity across communication channels.
Please choose whether you’d like to see the customer journey start with an IVR call and then switch to a mobile app, or start with a mobile app and switch over to an IVR call.
Industry: Financial Services
Solution components: Aspect CXP • Aspect Natural Language Understanding
Capabilities: Interactive Text Response, Interactive Voice Response, Natural Language Understanding