Financial Services: Collections Process

Financial Services: Credit Card Collections Process

You are a customer of Monument Bank and have a credit card account with an outstanding balance. As a convenience to their customers, Monument Bank offers an interactive service that provides notifications about their account balance, and alerts customers about upcoming payment due dates. Customers have the option to confirm, schedule and pay their balances and connect to a live bank representative if they have further questions—all through SMS.

You opted in to this service and have used it previously so you have it saved in your contacts.

Industry: Financial Services
Solution components: Aspect CXP • Aspect Natural Language Understanding
Capabilities: Disposable App, Interactive Text Response, Natural Language Understanding