Aspect Via - a unified platform with native call center, IVR and WFM hosted in the AWS cloud
Inbound ACD, outbound dialing, email, SMS, chat, social, omni-channel solutions with CRM integration
IVR, Chatbots, Interactive Text Response (ITR), digital self-service with seamless transfer to agent
WFM, quality and performance management, back office optimization, analytics
Contact center, CRM, collaboration, digital, analytics and training services overview
Roadmaps for Operations Excellence, Product & Technology, and Customer Care
Maximize contact center investments across the enterprise
A methodology and management framework for achieving goals on time and budget
Creating, managing and maximizing customer relationships and experiences through digital strategies, channels and technologies
Deliver seamless, informed interactions across every touch point
Experience is KEY
Customer care, investment protection for mission-critical solutions
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Aspect users, partners share ideas, best practices
On-demand training, online or classroom
The Aspect Software User Group Association
Aspect/ASUGA program recognizing customer service excellence – see the winners and nominate your GEM!
Benefits, requirements and resources for more information
Guidelines for integrating 3rd party technologies with Aspect products for custom solutions
Microsoft, Salesforce and Amazon partner with Aspect to create superior customer experience solutions
Directory of trusted Aspect channel, technology and independent software vendor partners around the world
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Join the Aspect referral program, submit leads, receive reward
A full set of our tools and platforms designed with developers in mind
Discover graphical and easy-to-use tools that make self-service application development easier
Try our robust platforms for IVR and self-service application lifecycle management
Automate background processes and integrate voice and video chat with Aspect APIs
Download Aspect CXP and Aspect Prophecy, sign up for Evolution
What's most distinguishable about The Stickler?
Companies in this segment are the least likely to exceed customers' expectations but the most likely to use technology to engage them.
To engage his neglected agents the Stickler could benefit from:
Aspect® Workforce Optimization (WFO) to get higher productivity and efficiency out of his agents. Aspect WFO can enable the Stickler to reduce the cost per customer interaction and improve his customers’ experiences.
Plus Aspect’s WFO solution is fully integrated with Aspect Active Assignment which can identify agent idle time between customer interactions and introduce assigned activities, including training, into an agent’s intraday schedule. The result is a workforce with increased productivity, performance and profitability which ensures that the very best staffing and task management decisions are being made in real-time resulting in a more productive performance, while creating an excellent customer experience and high employee morale.
What’s Your Customer Service Persona?
The Multiple Personalities of Customer Care: Aspect Software Study Reveals Five Wide-Ranging Company Personas in Customer Service