Aspect Via - a unified platform with native call center, IVR and WFM hosted in the AWS cloud
Inbound ACD, outbound dialing, email, SMS, chat, social, omni-channel solutions with CRM integration
IVR, Chatbots, Interactive Text Response (ITR), digital self-service with seamless transfer to agent
WFM, quality and performance management, back office optimization, analytics
Contact center, CRM, collaboration, digital, analytics and training services overview
Roadmaps for Operations Excellence, Product & Technology, and Customer Care
Maximize contact center investments across the enterprise
A methodology and management framework for achieving goals on time and budget
Deliver seamless, informed interactions across every touch point
Experience is KEY
Customer care, investment protection for mission-critical solutions
Enter credentials or click ‘register’ to get started
Aspect users, partners share ideas, best practices
On-demand training, online or classroom
The Aspect Software User Group Association
Aspect/ASUGA program recognizing customer service excellence – see the winners and nominate your GEM!
Benefits, requirements and resources for more information
Guidelines for integrating 3rd party technologies with Aspect products for custom solutions
Amazon, Microsoft and Salesforce partner with Aspect to create superior customer experience solutions
Directory of trusted Aspect channel, technology and independent software vendor partners around the world
Enter credentials or request access
Join the Aspect referral program, submit leads, receive reward
A full set of our tools and platforms designed with developers in mind
Discover graphical and easy-to-use tools that make self-service application development easier
Try our robust platforms for IVR and self-service application lifecycle management
Automate background processes and integrate voice and video chat with Aspect APIs
Download Aspect CXP and Aspect Prophecy, sign up for Evolution
What's most distinguishable about The Casualist?
0% of Casualist companies strongly agree that they have designed customer service measures that are integral to corporate performance.
To get on track, the Casualist could benefit from:
Aspect's Professional Services to help take his flailing customer experience to the next level by turning existing applications and needed technology investment into powerful enterprise solutions that ensure the business seamlessly aligns people, processes and data sources.
The Casualist could also greatly benefit from Aspect's Performance Improvement Services, a collaborative group of senior leaders and experts who combine innovative technology with insightful strategy.
What’s Your Customer Service Persona?
The Multiple Personalities of Customer Care: Aspect Software Study Reveals Five Wide-Ranging Company Personas in Customer Service