The future of workforce management starts here

Your comprehensive solution to achieving a holistic workforce strategy in the cloud.

Shawn McCormick

Solution Architect

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Engineered for admins

Access the advanced features your business needs like precise forecasting, adherence monitoring, and analytics.

A screenshot of the WFX app showing an edit schedule flow.

Designed for employees

Make workforce management more approachable for frontline employees with our Workforce Experience (WFX): a simplified user interface offering streamlined scheduling, proactive notifications, easy shift management, and predictive insights on shift approvals.

Aspect Workforce now includes WFX

Aspect Workforce Experience (WFX) is a next-generation application that unifies scheduling, predictive insights, and workforce collaboration tools in one seamless interface. Built to address the needs of the modern frontline worker, WFX helps simplify management tasks, saving time and reducing friction.

Designed for ease of use, WFX reduces change management burdens for contact center staff, enabling employees to focus more on their core responsibilities, improving workforce efficiency and enhancing overall workforce engagement and performance.

Metrics

Drive key business objectives and outcomes

  • Scale user adoption

    Make adoption easier, faster, and more widespread across your entire organization.​

    £252k

    After introducing self-service for employees and up-skilling its planners, BGS cut its local resource planning team from 40 to 28, an annual cost saving of £252,000.

    Source: How Aspect helped British Gas Services reduce cost and empower employees

  • Boost efficiency and productivity

    Best-in-suite forecasting, scheduling, and resource deployment maximize operational efficiency, drive productivity, and empower employees to perform at their best.​

    15%

    After VES equipped agents to handle calls efficiently with Aspect Workforce, service levels increased from under 80% monthly to consistently over 95% daily.

    Source: Maximus and VES elevated workforce efficiency for veteran support

  • Improve employee engagement and satisfaction

    Empower your employees with real-time control over their schedules with proactive alerts and seamless shift management.

    33%

    In just 4 weeks, BC Services grew employee retention from 55% to 88%.

    Source: BC Services Case Study

Why Aspect

A platform built for lasting impact

A screenshot of a workforce experience UI showing how simple the interface is to declare your schedule preferences.

Designed for simplicity

WFX offers an intuitive, user-friendly interface that ensures employees spend less time managing schedules and time-off requests, and more time on performing their core job responsibilities.

A screenshot of a workforce experience UI showing an approval prediction for a PTO request.

Human-centered innovation

Integrate WFX with Aspect Workforce to enhance human interaction and reduce administrative burdens--creating happier, more productive teams, and ultimately driving better business outcomes.​

An archival image of a call center with text overlaid on top that reads "since 1973"

Unmatched expertise

Our decades of expertise ensure that our workforce tools operate with unparalleled precision, empowering businesses to significantly boost productivity, streamline operations, and drive tangible, long-term improvements in performance. ​

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Connect with Shawn

Transform your workforce with the platform that’s changing the game—explore the future of work today.

Shawn McCormick

Solution Architect