Date: 1/25/2018, Phoenix, Arizona
- Recent Cloud Workforce Optimization wins totaling nearly 100,000 seats show Aspect as the clear Cable/Broadband industry leader in North America
- Cloud solutions will empower agents who service and support over 50 million cable TV/video, voice, and broadband subscribers
Aspect Software, a leading provider of native customer engagement, workforce optimization, and self-service solutions, today announced multiple cloud workforce optimization (WFO) contracts won in 2017 amounting to nearly 100,000 contact center agent seats. The solutions will consolidate many disparate customer care organizations operating their own WFO systems, onto single Aspect platforms.
“By consolidating operations, these customers will realize improved and consistent processes, and drive new cost reductions,” said Chrissy Cowell, Director of Workforce Optimization, Aspect. “Plus, being cloud deployments, they will also minimize their IT footprints while getting more frequent and far less disruptive system upgrades. We’re thrilled that the cable industry, arguably the most demanding customer service environment around, is partnering with Aspect to create better customer experiences through happier, better-equipped agents.”
All of the solutions include Aspect Inform, a mobile tool for agents to give them greater schedule management flexibility and shift change versatility. By automating much of the shift changes agents create, the time-consuming task of schedule management is dramatically reduced, freeing up supervisors to focus on other responsibilities.
Learn more about Aspect® Workforce Optimization™, click here.
Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com.
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