Case Studies

     

Results 41 - 45 of about 46
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The CCS Companies Case Study

The CCS Companies Case Study

The CCS Companies Leading business process outsourcing company teams with Aspect to deliver a customer service approach to debt recovery.
Date: 4/17/2013       
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Contact Center

 

NorthShore University HealthSystem Case Study

NorthShore University HealthSystem Case Study

This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market.
Date: 3/28/2013       
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Contact Center

 

NorthShore University HealthSystem Aspect Healthcare Case Study

NorthShore University HealthSystem Aspect Healthcare Case Study

This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market.
Date: 3/28/2013       
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Contact Center

 

Homeward Residential Case Study

Homeward Residential Case Study

Mortgage company Homeward Residential resolved the challenges of disparate call centre systems, significantly reducing costs, improving productivity and increasing forecasting accuracy with Aspect’s unified platform.
Date: 3/26/2013       
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Contact Center, Aspect Workforce Management

 

Illinois Casualty Insurance CXP

Illinois Casualty Insurance CXP

This case study shows how Illinois Casualty Insurance improved the customer experience, simplified application development, made application updates faster and reduced costs and strain on IT resources with Aspect CXP Pro.
Date: 3/30/2012       
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Contact Center

Results 41 - 45 of about 46
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