Call Center Case Studies

Case Studies

     

Results 41 - 45 of about 94
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Telexpress Corporation Case Study

Telexpress Corporation Case Study

In this case study, learn how Telexpress, one of the leading contact centre outsourcing service providers in greater China, delivers state-of-the-art contact centre services to their clients.
Date: 9/25/2013       
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Customer Service, Inbound Automatic Call Distribution (ACD), Business Outsourcer, All Case Studies

 

PingAn Case Study

PingAn Case Study

This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP.
Date: 9/24/2013       
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Inbound Automatic Call Distribution (ACD), Predictive Dialer, Financial Services, Mortgage Lending, Retail Banking, Quality Monitoring and Management, All Case Studies

 

I Direct Broker Case Study

I Direct Broker Case Study

This I-Direct Broker case study provides detail on how the company has increased efficiency, lowered operational costs in managing inbound and outbound customer service and collections, and handles new customer calls with Aspect Unified IP.
Date: 9/23/2013       
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Predictive Dialer, Brokerage, All Case Studies

 

Legis Colombia Case Study

Legis Colombia Case Study

This Legis Colombia case study provides detail on how Aspect Unified IP enabled this legal document provider to offer new outsourced services.
Date: 9/23/2013       
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Aspect Unified IP, Other, All Case Studies

 

MobileOne Ltd. Case Study

MobileOne Ltd. Case Study

This MobileOne Ltd case study provides detail on how this telecommunications provider boosted agent productivity with Aspect's workforce management capabilities.
Date: 9/23/2013       
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Cellular Communications, All Case Studies

Results 41 - 45 of about 94
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