Case Studies

     

Results 41 - 45 of about 96
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Charter Communications Case Study

Charter Communications Case Study

This Charter Communications case study discusses how the company achieved great results with the help of Aspect Professional Services and Aspect's workforce management capabilities.
Date: 10/11/2013       
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Customer Service, Telecommunications, Performance Management, Workforce Management, All Case Studies

 

Computer Sciences Corporation Case Study

Computer Sciences Corporation Case Study

This Computer Sciences Corporation case study provides detail on how the company achieved significant results with Aspect Unified IP.
Date: 10/11/2013       
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Customer Service, Other, All Case Studies

 

Turning the Potential of Unified Communications into Results in the Contact Center

Turning the Potential of Unified Communications into Results in the Contact Center

This Aspect case study provides detail on how Seamless Customer Service helps Aspect Technical Services achieve measurable improvements in customer satisfaction.​
Date: 9/25/2013       
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Unified Contact Center Software Platform, All Case Studies

 

Telexpress Corporation Case Study

Telexpress Corporation Case Study

In this case study, learn how Telexpress, one of the leading contact centre outsourcing service providers in greater China, delivers state-of-the-art contact centre services to their clients.
Date: 9/25/2013       
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Customer Service, Inbound Automatic Call Distribution (ACD), Business Outsourcer, All Case Studies

 

PingAn Case Study

PingAn Case Study

This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP.
Date: 9/24/2013       
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Inbound Automatic Call Distribution (ACD), Predictive Dialer, Financial Services, Mortgage Lending, Retail Banking, Quality Monitoring and Management, All Case Studies

Results 41 - 45 of about 96
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