Case Studies

     

Results 36 - 40 of about 94
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CVS Pharmacy Case Study

CVS Pharmacy Case Study

America’s leading retail pharmacy increases productivity and efficiency in the contact center with Aspect Unified IP and Workforce Optimization.
Date: 12/18/2013       
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Inbound Automatic Call Distribution (ACD), Unified Contact Center Software Platform, Predictive Dialer, Healthcare, Pharmaceutical, Performance Management, Quality Monitoring and Management, Workforce Management, All Case Studies

 

FCS Financial Case Study

FCS Financial Case Study

This FCS Financial case study provides details on how Aspect helped them achieve considerable results with Microsoft solutions.
Date: 10/22/2013       
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Customer Service, Financial Services, CRM, Performance Improvement, All Case Studies

 

Charter Communications Case Study

Charter Communications Case Study

This Charter Communications case study discusses how the company achieved great results with the help of Aspect Professional Services and Aspect's workforce management capabilities.
Date: 10/11/2013       
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Customer Service, Telecommunications, Performance Management, Workforce Management, All Case Studies

 

Computer Sciences Corporation Case Study

Computer Sciences Corporation Case Study

This Computer Sciences Corporation case study provides detail on how the company achieved significant results with Aspect Unified IP.
Date: 10/11/2013       
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Customer Service, Other, All Case Studies

 

Turning the Potential of Unified Communications into Results in the Contact Center

Turning the Potential of Unified Communications into Results in the Contact Center

This Aspect case study provides detail on how Seamless Customer Service helps Aspect Technical Services achieve measurable improvements in customer satisfaction.​
Date: 9/25/2013       
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Unified Contact Center Software Platform, All Case Studies

Results 36 - 40 of about 94
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