Case Studies

     

Results 36 - 40 of about 95
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Guide One Insurance Customer Testimonial

Guide One Insurance Customer Testimonial

A leading provider of insurance for churches, increases employee collaboration with Aspect Professional Services’ Microsoft Lync deployment.
Date: 3/10/2014       
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Insurance, Unified Communication, Performance Improvement, All Case Studies

 

Trupanion Case Study

Trupanion Case Study

A leading provider of pet insurance in North America finds Aspect’s hosted solution allows them to fulfill their motto: “customer preferences first.”
Date: 1/29/2014       
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Multichannel Contact: Email, Chat, IM, SMS, CRM, All Case Studies

 

CVS Pharmacy Case Study

CVS Pharmacy Case Study

America’s leading retail pharmacy increases productivity and efficiency in the contact center with Aspect Unified IP and Workforce Optimization.
Date: 12/18/2013       
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Inbound Automatic Call Distribution (ACD), Unified Contact Center Software Platform, Predictive Dialer, Healthcare, Pharmaceutical, Performance Management, Quality Monitoring and Management, Workforce Management, All Case Studies

 

FCS Financial Case Study

FCS Financial Case Study

This FCS Financial case study provides details on how Aspect helped them achieve considerable results with Microsoft solutions.
Date: 10/22/2013       
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Customer Service, Financial Services, CRM, Performance Improvement, All Case Studies

 

Charter Communications Case Study

Charter Communications Case Study

This Charter Communications case study discusses how the company achieved great results with the help of Aspect Professional Services and Aspect's workforce management capabilities.
Date: 10/11/2013       
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Customer Service, Telecommunications, Performance Management, Workforce Management, All Case Studies

Results 36 - 40 of about 95
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